I can’t get **21* call forwarding to work

Kris_1

I can’t get **21* call forwarding to work, I keep getting this message:

“Action required: Your current plan did not allow you to complete this call. Please buy an Add-On”

And I bought the 200 text messages that the link recommended, still doesn’t work.

thoughts?

Idefizz

@Kris_1 does your plan includes minutes or that you have funds in your Wallet to pay-per-use?

One of those are required to set it up, see steps at https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding

As for the SMS, make sure your Short Message Service Center (SMSC) is set properly as stated in this short how-to: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages#8

And finally there is more than Facebook to reach Fizz. Try leaving a message on WhatsApp, iMessage or Twitter private.

But personally I find Fizz's chat bubble is the best tool to reach Fizz.

Quite easily:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
2. Look bottom right for the big green question mark
3. Click it, a bubble will appear
4. Submit your question
5. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

 

The "?" not visible? Make sure…

• you are logged in with your account
• no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
• javascript is enabled.
• try with a different browser
• try on another device

Click the image to enlarge it.

Dgjf

I think the error is clear you dont seem to have the option on your plan. You should contact the fizz support, i recommend on facebook, if you want to check with the the support (if you think you should have this feature). Have a nice day :)

Kris_1

Im not on Facebook & it’s unclear on what option I don’t have

Dgjf

Here the détail on the feature are you follow the instruction ? : https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding#:~:text=Your%20phone%20will%20not%20ring,you're%20forwarding%20to)%23

If you dont have facebook they have many other communication way. Found the best for you :https://fizz.ca/en/contact-us

Have a nice day :)

Kris_1

I can’t connect to fizz on WhatsApp

Kris_1

I have unlimited calling

Dgjf

https://forum.fizz.ca/en/discussion/comment/6560916#Comment_6560916

What do you mean 6 You get an error ?

Idefizz

https://forum.fizz.ca/en/discussion/comment/6560916#Comment_6560916

Oh, they seem to have removed it even though their "contact us" page still mentions it and it was there last November (https://us.v-cdn.net/6032561/uploads/attachments/6119702_capture_d_e_cran_le_2020_11_21_a_07.03.14_medium.png )

Sorry about that. I still think the best is Fizz's chat system. Try it out. You can even keep a conversation copy for reference. And they keep a track of it as well.

StefanM

Okay, this is weird. If you have unlimited calls, it should work just fine. Please contact support.

Justin

https://forum.fizz.ca/en/discussion/comment/6560918#Comment_6560918

@Kris_1 are you able to call your mobile phone from your work phone? And the other way?

is there any extensions that you have to dial when you call your work phone?

in that case I’ve already try with Fizz and I was not able to do it.

But, on your work phone, you should be able to do it manually and forward your call to mobile phone.

Hope it will help you!