Why I have been charge twice?

marco R. #41649
marco R. #41649 Posts: 1 ✭✭
in Internet
I received an error of paiement email but on reality, i was charged twice

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • frances
    frances Posts: 789 ✭✭
    Hi Marco, The same issue happens to other today..... hope everything will be ok soon!

    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Fizz has some problems right now. Please reach out to customer support so that they can revert your charge manually. Since you were charged, your service shouldn't be interrupted.
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Whizz
    Whizz Posts: 22,900 admin
    Hello marco,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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