Duplicate payment?

I received an email stating that there's a problem with the credit card and the payment is failed but I found that I was charged twice for the same amount. Can you please fix this issue?

Answers

  • Kariann
    Kariann Posts: 98
    Hi,
    Try to communicate with the support. Here is only the community.
    Good luck! :)
  • Whizz
    Whizz Posts: 10,711
    Hello LastEden,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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