Unblock iphone?

soilio
soilio Posts: 4 ✭✭
in Phones
can you remove my iphone Xs from the blacklist please because when i activated my new sim card i lost the power to unlock my iphone xs?

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    I think you have to contact appel. But if your speak of blacklist its not the same as a locked phone. A blacklisted phone is a stolen phone and cant be reuse on the network. How do you get your iphone ? Have a nice day :)
  • sebas U.
    sebas U. Posts: 2 ✭✭
    Yes is unlock
  • Whizz
    Whizz Posts: 23,436 admin
    Hi Soilio,
    As Jeff said, we, unfortunately, cannot help you out in this case because if a phone was added to the blacklist you need to address the necessary authorities or Apple directly.
    We're sorry for the inconvenience but only a phone blocked via Fizz can be unblocked via Fizz.
    More details can be found here:
    https://fizz.ca/en/faq/found-mobile
    https://fizz.ca/en/faq/lost-stolen-blacklist
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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