Why do I have a bill for internet I don’t have?

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Thomas L. #41177
Thomas L. #41177 Posts: 1 ✭✭
in Internet
I got billed for internet service I don’t have.
I’m scheduled for february 26th, so why was I billed on february 17th?! This makes no sense and I don’t want to pay for a service I have yet to be installed.

Answers

  • Alexandre L. 85994
    Alexandre L. 85994 Posts: 531 ✭✭
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    Ask to the support for help you out. We are the community here. We can't manage the bill!
    Good luck and have a nice day! :)
  • Dgjf
    Dgjf Posts: 3,052 ✭✭
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    They bill the day you ask for an installation so its normal if you ask for an installation on the 26 but you ask for it the 17. Dont worry you are already bill but the service dont start before your installation. Have a nicie day :)
  • Mastaiso
    Mastaiso Posts: 835 ✭✭
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    Hi Thomas,

    This is normal, Fizz is a prepaid service. The amount you paid is for the first month but your billing will start when the Installation is completed.

    Have a nice day :)
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