I switched to fizz yesterday and my sim doesn't work, how can I make it work?

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Nora S. #41016
Nora S. #41016 Posts: 1 ✭✭
in Phones
Hi, I switched to fizz yesterday and put the sim card in the phone (LG at around 8pm, I waited until 10pm and didn't receive any notifications. I tried to call and receive calls and it didn't work so I installed my videotron sim card back in my phone. This morning I couldn't call with my videotron sim card so I installed the fizz's one in my phone, I couldn't call either. I restarted my phone, I tried with someone else sim card so I know that the phone isn't the problem, and I tried everything in the FAQ section. Hope someone can help me.

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  • Fizzy
    Fizzy Posts: 10,895 ✭✭
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    Hi Nora

    Sorry you are having this issue.

    Please logon your Fizz account to see if your plan has been activated.

    For this issue, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 19,093 admin
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    Hello Nora,
    I am sorry for the situation encountered.
    I kindly inform you that I have verified and your line is fully active, also the transfer is fully completed.
    Please contact us in private on Chat or Facebook Messenger in order to make further manipulations and solve this situation.
    Here you can find how to reach us https://fizz.ca/en/contact-us
    Thank you for your kind understanding, have a great day!
    Adelina
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