Why does my $25 referal bonus still pending?

Hi Fanhua

The credit will be available only at your second payment and applied to your 3rd payment
 
If the credit is for the residential internet, this should be visible after the modem installation.
 
Moreover fizz has problems showing the referral these days 
 
For your information, some referral bonuses are not showing in the account of certain members. Fizz is aware and wants to reassure you: no bonuses will be lost! It’s a display issue our teams are currently working on, and everything should be back to normal shortly. 
 
source: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends
 
You can contact Fizz support by chat,
 
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends
3- The green chat bubble should appear after a few seconds in the bottom right corner.
 
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.