Account reads a massive amount of data used (False)

Options
Alexandra G. #40224
Alexandra G. #40224 Posts: 1 ✭✭
in My Mobile
I fixed an expired payment with a new card. My service wasn't activated for 24 hours, and once it was, it said I had used 20Gs of data this month even though it's only been 3 days and the service was off for those three days.
Anyone experience Fizz recording mass amounts of data used by mistake?

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
    Options
    Hi Alexandra

    I personally have a normal usage

    Did you check the usage on the phone?
    https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why

    In the meantime 20G is alot

    In case of problem, you can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why
    4- The green bubble should appear in bottom right of the page
  • Justin
    Justin Posts: 888 ✭✭
    Options
    Hi Alexandra,

    I suggest to contact the support for that.
    Like Mike Said, 20Go of data is a lot of data in one month.

    Good Luck
  • Whizz
    Whizz Posts: 19,105 admin
    Options
    Hi Alexandra,
    I just checked on my end and you just used close to 65MBs of Data on February 1st, 2nd and today on the 3rd combined.
    Would you please check on your phone's Data usage meter and compare the results whit the ones on My plans-> Details under Data->Daily Usage?
    Thank you very much for your understanding.
    Have a good one!
    Andrei
This discussion has been closed.

Categories