How to find return ID

I cancelled my Internet plan and I now need to return my router/modem to Fizz but I can't find my Return ID. I have received no confirmation email and I am not able to follow the steps described in this link : You are really not putting it easy for your customers to return this modem, especially when there is a 150$ fine waiting in only 15 days from the cancellation. I hope to get a fast enough answer on how to get my return ID.


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