How to find return ID

laurent B. 40759
Posts: 1
in Internet
I cancelled my Internet plan and I now need to return my router/modem to Fizz but I can't find my Return ID. I have received no confirmation email and I am not able to follow the steps described in this link : https://fizz.ca/en/faq/how-do-i-find-my-return-id-number. You are really not putting it easy for your customers to return this modem, especially when there is a 150$ fine waiting in only 15 days from the cancellation. I hope to get a fast enough answer on how to get my return ID.
9
Answers
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Hi Laurent
Since you do not find the code, and you stated that you followed the instruction, your only option is to contact the support here we are users
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-find-my-return-id-number
4- The green bubble should appear in bottom right of the page7 -
Hi Laurent
Please go on your Fizz account to check on the status of your internet plan.
Once you’ve unsubscribed, you’ll be able to access a shortcut to your return ID number.
Here are the complete instructions from Fizz:
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
https://fizz.ca/en/faq/how-do-i-find-my-return-id-number
https://fizz.ca/en/faq/what-size-box-do-i-need
If you have any questions, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open one of the help links mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.9
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