How to find return ID

laurent B. 40759

I cancelled my Internet plan and I now need to return my router/modem to Fizz but I can't find my Return ID. I have received no confirmation email and I am not able to follow the steps described in this link : https://fizz.ca/en/faq/how-do-i-find-my-return-id-number. You are really not putting it easy for your customers to return this modem, especially when there is a 150$ fine waiting in only 15 days from the cancellation. I hope to get a fast enough answer on how to get my return ID.

Mike

Hi Laurent


Since you do not find the code, and you stated that you followed the instruction, your only option is to contact the support here we are users

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-find-my-return-id-number
4- The green bubble should appear in bottom right of the page

Fizzy

Hi Laurent

Please go on your Fizz account to check on the status of your internet plan.

Once you’ve unsubscribed, you’ll be able to access a shortcut to your return ID number.

Here are the complete instructions from Fizz:
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
https://fizz.ca/en/faq/how-do-i-find-my-return-id-number
https://fizz.ca/en/faq/what-size-box-do-i-need

If you have any questions, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open one of the help links mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.