Why is taking more than 36 hours to receive a data gift?
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Bastien B. #39839
Posts: 1 ✭✭
in My Mobile
My friend gave 3 gigs thuesday and I receive nothing since.
15
Answers
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Hi Bastien,
Do you have data in your plan?
Does your friend enter the good informations about you?
Feel free to contact FIZZ support : To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.
1- Log in to your account
2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.
Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.
Have a good day6 -
Hmm, that's weird. Normally its almost instant Maybe Fizz has currently some server problems although I haven't heard of anything recently.
As mentioned, you need to have data in your plan in order to receive data gifts.
If everything checks out, please contact support. Was the data subtracted from your friends account?6 -
wow. 3 days. it can t be like this. what s the point of sharing data when somebody needs it right away, not in 3 days. i sent 2 times and it went right away.5
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Hi Bastien
If your friend gifted you mobile data and you did not receive it, please ask your friend to contact Fizz support: https://fizz.ca/en/contact-us
You may want to confirm with your friend what method s/he used to gift the data to you:
1. By phone number
2. By email (the data will be added to your main mobile plan)
3. By referral code (new option recently added by Fizz, works like email).
Here is a FAQ from Fizz on gifting data: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work You may also refer to point #4 regarding how to check your plan for gifted data.7 -
Bastien,
Does your friend has really given it?
Please, contact the Fizz customer service about it by chat.2
This discussion has been closed.