Credit card payment is declined?

Hi Doris

These are the accepted payment methods

You can use a Visa or MasterCard credit card to pay for your Fizz plans.
- including Visa or MasterCard prepaid cards which accept recurring payments
- including also Debit MasterCard or Visa Debit card
.
Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
Foreign credit/debit cards are not all accepted.
You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.


IMPORTANT - Address associated to the Credit Card

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

The name of the street (Ave, avenue)
Special works (Saint, St, Ste)
Hyphens
Spaces
Spelling

Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

If you do not have a valid credit card, yoy can use a recharchable prepaid credit card, users reported that koho is accepted by Fizz.

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page



If you need a referral code, in order to receive 25$

https://community.fizz.ca/questions/2198337-place-referral-codes?answers_page=18

You can choose mine

To be transparent, both parties will receive the bonus credit once you have paid your second bill.
Welcome to Fizz!

Hi Doris,
I neglected to mention where to find the wallet
My Plans > Manage > Wallet

Never ever had any issue, I would call the bank to see the declined reason in the bank system. It can be something about limits, adrress...