Credit card payment is declined?
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Answers
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Hi Doris
These are the accepted payment methods
You can use a Visa or MasterCard credit card to pay for your Fizz plans.
- including Visa or MasterCard prepaid cards which accept recurring payments
- including also Debit MasterCard or Visa Debit card
.
Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
Foreign credit/debit cards are not all accepted.
You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.
IMPORTANT - Address associated to the Credit Card
When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:
The name of the street (Ave, avenue)
Special works (Saint, St, Ste)
Hyphens
Spaces
Spelling
Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use
If you do not have a valid credit card, yoy can use a recharchable prepaid credit card, users reported that koho is accepted by Fizz.
In case of problem, you can contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page
If you need a referral code, in order to receive 25$
https://community.fizz.ca/questions/2198337-place-referral-codes?answers_page=18
You can choose mine
To be transparent, both parties will receive the bonus credit once you have paid your second bill.
Welcome to Fizz!10 -
Hi Doris,
Read that post from FIZZ: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Maybye it will help you.
Have a nice Day10 -
I have tried 3 different cards. Please help!11
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Hi Doris,
Did you try to add funds to your wallet manually? If the troubleshooting tips from above don’t work, reach out to customer support.9 -
Hi Doris,
I neglected to mention where to find the wallet
My Plans > Manage > Wallet8 -
Hello doris,
Apologies for the situation experienced.
Checking your account I could see that you have reached out to our support department and they've tried to assist you with this.
However, you will have to contact us again following the steps Mike and other users provided with the exact errors that you are receiving.
Thank you for your understanding.
Have a good day.
-Bogdan10 -
Never ever had any issue, I would call the bank to see the declined reason in the bank system. It can be something about limits, adrress...7
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call the credit card bank issuer,5
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Ho a whizz showed up miracle. But the answer is less than miracle.3
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