Why can I acces internet on my phone?
Options
Jeremie L. #11878
Posts: 8 ✭✭
in My Mobile
I jave no access tp data or multi media messages
13
Answers
-
Hi
You need to configure the apn and have data in your plan
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
You can also contact customer support by chat
1- Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option5 -
You need to configure the APN correctly. More information here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn5
-
Did this just happen to your phone today too?
It worked fine yesterday?4 -
Yes everything was fine yesterday, even this morning... Tried multiple time to change the APN6
-
It's like if I received an mms and it messed up the system. I know it sounds silly but that's the situation5
-
Make sure you have data roaming turned on on your phone if you are outside of Fizz's local range!5
-
Yep like I said. It was working great a moment and without me making any changes it stop working I started to get a network sign in from android when I click nothing happens.5
-
Jeremi
You have exactly the same problem of MB, can you share the android version
You should contact the support5 -
I'm waiting for support right now. Android 104
-
Hi Jeremi
I have 10.5.9 and I do not have that problem.
I believe that only the support can help you out
I will personally try to reset the network preferences.5 -
you need to program your phone4
-
I have android 11 and data is not working today for me either.4
-
I spent an hour on the chat with support. Eother my phone is fucked or the network is because they can't fix the problem. The have escalated the issue to the special support team... I will put my SIM car in a different phone when I get home I will find out if its the network or my phone... If it's the network I'll get a new plan with a different carrier. Thanks for all yoir help guys4
-
I can do everything except internet. I can send and receive pictures but web browsing no... Thats ridiculous.4
-
Can you try to disable the 4G?4
-
Hi Jeremie,
I can see on my end that the ticket created for the situation you encountered is still undergoing investigation.
The delay of resolution depends on the number of checks that need to be done by our technical team and on the number of tickets ahead of yours.
I can assure you that your situation is undergoing the necessary manipulations and you will have a reply shortly.
Thank you very much for your understanding.
Have a good one!
Andrei2
This discussion has been closed.