internet time-out?

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Caroline G. 60777
Caroline G. 60777 Posts: 1 ✭✭
in Internet
internet keeps disconnecting

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  • Justin
    Justin Posts: 888 ✭✭
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    Hi Caroline,

    Where are you from?
    I know in Montreal Region some people have some problem.

    You could try this : https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    You might have to contact FIZZ support:

    To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.

    1- Log in to your account
    2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.

    Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.

    Have a good day
  • Whizz
    Whizz Posts: 19,177 admin
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    Hi Caroline,
    I understand and I'm sorry for the inconvenience.
    I checked on your account and on your connection signals where I can see that they are within the optimal parameters, with no package loss or broadcast congestions.
    There is also no incident or maintenance work being performed in the area that could've caused the disruption.
    Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?
    Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.
    More helpful details can be found here:
    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    Have a good one!
    Andrei
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