Cancel my Subscription

Ahmad Y.
Ahmad Y. Posts: 1
How do i cancel my Hek.. plan?????
Jeeez, can't talk to anyone in this company!
i am cancelling just because i cant talk to a human being!!!!!!!!!!!

Answers

  • Fizzy
    Fizzy * 1Go de ma part + mon code de référence Fizz => 66KGA <= my Fizz Referral code + 1GB data from me *Posts: 7,159
    Hi Ahmad

    Fizz is 100% online.

    You can contact customer support by chat at any time:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open one of the help pages from Fizz Solution Hub like: https://fizz.ca/en/faq/unsubscribe
    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    More info here: https://fizz.ca/en/contact-us
  • You can cancel in the my account section of the site. Fizz is only only, their whole model is self serv, that is what allows them to offer low prices.
  • StefanM
    StefanM * Code référence/referral code !! 25$ -> ALXMQ * + 1GB/GOPosts: 1,248
    Fizzy explained it perfectly. Apart from that you can cancel your plan online. Fizz is a prepaid service and cancellation is possible at all times
  • This is something you can read on Fizz Home Page, sorry you missed it.
    "With Fizz, everything happens online. Our services and the tools we offer are simple and easy to use so members can make their way on their own. If you get stuck along the way, don’t hesitate to chat with our Customer Service team."
  • Whizz
    Whizz Posts: 10,594
    Hi Ahmad,
    I'm sorry to hear that you had difficulties in contacting our customer support team.
    However, I can see that you managed to contact us and you were assisted by one of my colleagues to cancel your mobile plan with us.
    Do let us know if you require further information or assistance on any other Fizz related matter.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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