Refund possible for my mistake of add-on?

Franck P. #38354
Franck P. #38354 Posts: 1 ✭✭
in Your Fizz Account
Hello,
I am abroad and accidentally purchased 2GB of additional data instead of travel data. I have now added the travel data. Is it possible to be reimbursed for the 2GB of additional data? I don’t need them. Thank you.

Answers

  • Mike
    Mike Posts: 22,887 ✭✭
    Hi Franck

    Add on are not refundable

    However, you can try to contact the support

    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • Whizz
    Whizz Posts: 26,465 admin
    Hi Franck,
    I just checked on your account and I can see that you received a refund for these 2 GB Add-ons.
    The sum will reach your bank account in a few business days and you can also check on the refund via My plans->Transaction history.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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