Refund possible for my mistake of add-on?

I am abroad and accidentally purchased 2GB of additional data instead of travel data. I have now added the travel data. Is it possible to be reimbursed for the 2GB of additional data? I don’t need them. Thank you.


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,168
    Hi Franck

    Add on are not refundable

    However, you can try to contact the support

    You can also contact customer support by chat

    1- Click on this link:
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • Whizz
    Whizz Posts: 10,662
    Hi Franck,
    I just checked on your account and I can see that you received a refund for these 2 GB Add-ons.
    The sum will reach your bank account in a few business days and you can also check on the refund via My plans->Transaction history.
    Thank you very much for your understanding.
    Have a good one!
This discussion has been closed.