Why isn’t modem connecting to internet ?

Worked on trouble shooting . Modem says still not connected to the wifi ?


  • Try to contact the Fizz support through your account or Facebook. Hope it will help solving your problem!
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,627
    Sorry, It can be caused by an outage on the cabled network in your area (large winds).
    I hope this morning, your internet connexion is working well as normal.
  • Whizz
    Whizz Posts: 8,454
    Hello Alexander,
    We're sorry to hear that you're encountering a situation with your internet service. I checked your account and was able to only find a mobile plan. In this case, in order for us to do the necessary verifications on the account where you have the internet plan active and further help, I kindly invite you to contact us on any channel you'd prefer. You will find all the necessary information on how we can be reached, on this page: https://fizz.ca/en/contact-us
    Thank you so much for your understanding.
    I wish you a lovely day,
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