I lost my phone, so I like to cancel my fizz plan

ESAD
ESAD Posts: 1 ✭✭
in My Mobile
I have lost my phone for two weeks, and I can't find it, please cancel my phone plan for me, Thanks

Answers

  • Lieux
    Lieux Posts: 2,528 ✭✭
    ESAD you can find everything here in this manual https://fizz.ca/en/faq/found-mobile
  • Fizzy
    Fizzy Posts: 10,889 ✭✭
    Hi Esad

    Sorry you lost your phone.

    If you want to cancel your plan, you will find the instructions here:
    https://fizz.ca/en/faq/unsubscribe
    Know that Fizz mobile plans are prepaid, meaning once you have paid, your service is good for 1 month and there are no refunds for unused days when you cancel.

    However if you plan on replacing your phone and want to keep your Fizz plan, please check here:
    https://fizz.ca/en/faq/found-mobile
  • Sergii C.
    Sergii C. Posts: 23 ✭✭
    Hello ESAD!
    You need to login to your dashboard, then My plans-Manage, and there you can find all options.
    1. to cancel the phone plan you need to click Unsubscribe. No returns for unused days.
    2. to report about the lost phone you need to click Report my phone as lost/stolen.
    3. if you need your number in the next few days I suggest you get a free sim from Couche-Tard https://community.fizz.ca/questions/2542775-can-free-sim-card-couche-tard-apps-know and then click Change SIM card and put this new sim to another phone temporarily.
    I attached a screenshot of Manage menu.
  • Whizz
    Whizz Posts: 19,077 admin
    Hi Esad,
    Thank you for reaching out to us with this situation and I'm sorry for the inconvenience.
    If your plan has not yet been suspended for your safety in order for it to not be used by anybody else, I would highly recommend you do so from My plans->Manage plan->Report my phone as lost/stolen in order to have that done.
    Then, I kindly invite you to order a new SIM card with which you will be able to reactivate your plan, from Overview-> Get started-> Mobile-> Order a new SIM card, as also shown here:
    https://fizz.ca/en/faq/how-do-i-order-sim-card
    After you receive it, in order to activate it, please contact us on chat(our only secure communication channel) and provide us with a picture of an ID card where we can see your name and home address alongside the activation code for the new SIM/ a picture of the code so we would be able to activate the new SIM card on your account.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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