Not able to connect to internet?

Mitchell S.
Mitchell S. Posts: 3 ✭✭
in Internet
Hello, not sure how soon people are able to answer due to it being later at night but currently I'm having some issues connecting to the internet. I checked the "Online Status" page and appears like there is no outage so it leads me to believe it might be an personal issue.
Is there some way to check what's up?
I have tried unplugging the modem foor a minute then replugging in. Removed the internet cable from the modem. Restarting it a couple times but nothing appears to be working. And worried that it will still not be working before my WFH shift tomorrow. Any ideas what could be wrong?
Thank you for your time and patience.

Answers

  • Mike
    Mike Posts: 20,715 ✭✭
    Hi Mitchell

    Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector. Turn off the modem, disconnect the coaxiale cable, waith 2 minutes, connect the coaxial cable, reconnect the power cable, wait 2 minutes and try to connect. If this does not help it can be a problem in your sector.


    Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?

    This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    You can also contact customer support by chat

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 19,084 admin
    Hi Mitchell,
    Thank you for letting us know about this situation.
    I checked on your connection signals where I can see that they are within the optimal parameters.
    There is also no incident or maintenance work being performed in the area that could've caused the disruption.
    However, I do see here that yesterday you were impacted by an incident at the time of writing your message here on the Community hub.
    As far as I can see now, everything should be in order.
    If the situation is otherwise, please don't hesitate to let us know.
    Here you can find more information about how you can do that:
    https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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