When someone calls me no answer.

Lise

Can you try the SIM in a different phone?
This happen with all the calls?
Did you already try to reboot the phone?

Make sure call forwarding is not enabled on your device.
The process will vary depending on your device. Here are two examples:

Android: Open the phone app → Click on the three dots on the top right of the screen → Settings → More settings → Call forwarding

iPhone: Settings → Telephone → Call forwarding


Check if you have any call blocker

Android: Open the phone app → Tap the 3-dot icon (top-right corner) → Call settings → Reject calls

iPhone: Settings → Phone → Call blocking and identification

Note: Some devices also have a feature that blocks anonymous calls. You can modify this option by following the same steps described above.


Also check if you do not have Do not disturbed activated

Android: Slide your finger from the top to the bottom of the screen (Options panel) → Do not disturb
iPhone: Settings → Do not disturb

This is a good guide: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

If nothing helps, you need to contact back the support

In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
4- The green bubble should appear in bottom right of the page

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

this is a very weird problem