When someone calls me no answer.

Lise T. #35885

When someone calls me i do not recieve the call, on the caller's line it says: Number is not found or something like that.
fizz told me solutions like check if call is auto decline etc, but none of it works.

Mike

Lise

Can you try the SIM in a different phone?
This happen with all the calls?
Did you already try to reboot the phone?

Make sure call forwarding is not enabled on your device.
The process will vary depending on your device. Here are two examples:

Android: Open the phone app → Click on the three dots on the top right of the screen → Settings → More settings → Call forwarding

iPhone: Settings → Telephone → Call forwarding


Check if you have any call blocker

Android: Open the phone app → Tap the 3-dot icon (top-right corner) → Call settings → Reject calls

iPhone: Settings → Phone → Call blocking and identification

Note: Some devices also have a feature that blocks anonymous calls. You can modify this option by following the same steps described above.


Also check if you do not have Do not disturbed activated

Android: Slide your finger from the top to the bottom of the screen (Options panel) → Do not disturb
iPhone: Settings → Do not disturb

This is a good guide: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

If nothing helps, you need to contact back the support

In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
4- The green bubble should appear in bottom right of the page

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Billy N. #35415

You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!

Minh N. #35713

this is a very weird problem

Whizz

Hello Lise,
Apologies for the unpleasant situation.
I have verified your account and I see that a colleague of mine has verified with you by chat and a ticket has been created towards our technical team in order to have this corrected.
Once this issue will be handled accordingly, we will inform you by e-mail as soon as possible.
Thank you for your understanding.
Have a good day.
Catalin