no WIFI network after upgrading the plan

Hi Jingyao

You must start to validate that your month is paid, check with your credit card institution

You can try to turn off the modem for couple of minutes too.

Did you associate the new credit card with your plan?

Make your way to My plans.
For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
Then, select the payment method you no longer want to us, and click on Delete.


To see a list of all your Fizz transactions:

1- Go to My Plans in your Fizz account.
2- If you have more than one plan, choose the plan you wish to see transactions for.
3- Scroll to the bottom of the usage summary and click on Transaction history.

https://fizz.ca/en/faq/how-do-i-fix-payment-issue


If you need to add a new credit card
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.

If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Hey there. So you could connect to the wifi but no network, as in no internet?
Have you tried powercycling the router box?