no WIFI network after upgrading the plan

Jingyao
Jingyao Posts: 2 ✭✭
in Internet
I upgraded my WIFI plan from 15Mbps to 30 Mbps, but now I can only connect the WIFI, but no network. I also changed the payment method recently. I am not sure what's the problem.

Answers

  • Mike
    Mike Posts: 21,585 ✭✭
    Hi Jingyao

    You must start to validate that your month is paid, check with your credit card institution

    You can try to turn off the modem for couple of minutes too.

    Did you associate the new credit card with your plan?

    Make your way to My plans.
    For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
    Then, select the payment method you no longer want to us, and click on Delete.


    To see a list of all your Fizz transactions:

    1- Go to My Plans in your Fizz account.
    2- If you have more than one plan, choose the plan you wish to see transactions for.
    3- Scroll to the bottom of the usage summary and click on Transaction history.

    https://fizz.ca/en/faq/how-do-i-fix-payment-issue


    If you need to add a new credit card
    1- In your Fizz account, go to My Profile
    2- Click on Payment methods.
    3- Click on Add a new payment method to add your new payment method.
    4- Now make your way to My plans.
    5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
    6- Then, select the payment method you no longer want to us, and click on Delete.

    If you associate a new credit card with your plans, you can also force the payment
    My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

    In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
  • Mando1
    Mando1 Posts: 1,046 ✭✭
    Hi Jingyao,
    You could also contact Fizz directly to get some answers, since you do not know at which level the problem is.
    To contact Fizz support, log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
  • Lyndon T.
    Lyndon T. Posts: 1 ✭✭
    Hey there. So you could connect to the wifi but no network, as in no internet?
    Have you tried powercycling the router box?
  • Whizz
    Whizz Posts: 23,126 admin
    Hello Jingyao,
    We're sincerely sorry to hear about this situation you encountered. I took a look at your account and I see that you've reached us regarding this matter and one of my colleagues has already further helped with it, saw that you can successfully connect now. :)
    If you need additional assistance, please don't hesitate to let us know:  https://fizz.ca/en/contact-us
    Have a wonderful day!
    Ioana
This discussion has been closed.

Categories