Does Fizz support sending text messages to short numbers (i.e. 6-digit premium texts for a contest)?

Clive_ref_code_73TF9 · November 2020

Hello, I try to send a text to a 6-digit number to apply to win a contest (valid number, trusted organization so not a scam). I receive an error message stating the number doesn't have the proper format. Is this an issue with Fizz not supporting such texts, Fizz charges extra for such texts or an issue with my device/software?

Fizzy · November 2020

Hi Clive

Some users have reported problem with short SMS (company SMS).
Please contact Fizz support to have this issued resolved.

In the meantime, try restarting your phone. Fizz does not charge extra for these texts.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Olivier R. #3666 · November 2020

Thanks for the question

Whizz · November 2020

Hi Clive,
We confirm that this issue is known by our technical team. The staff at Fizz is working around the clock in order to fix the situation.
In the meantime, please try to turn ON Airplane mode and then turn it back OFF, turn on Data roaming and then turn it back OFF, make sure you're connected to Fizz, turn OFF the Wi-Fi, make sure that your OS is up to date and if neither of these steps helps you out, please pop out the SIM card from your phone then pop it back in, restart the phone and then reset the mobile network settings.
Thank you for your understanding and patience.
Have a good one!
Andrei