Why my payment doesn’t pass
alexandre T. #34786
Posts: 1 ✭✭
My informations is update and i don’t understand why you have a problem with the payment. Why it’s doesn’t pass??
13
Answers
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Hi Alexandre
if you do not have problems with your credit card, contact the support to check with them
or try to contact your credit institution and check with them
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
You need to contact customer service directly. I personally find that Facebook Messenger is really efficient.
Good luck6 -
Hi Alexandre,
Here we are customers just like you. You have to contact Fizz for your payment.
To do so, log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.9 -
Fizz seems to be very picky with payment cards based on the number of questions related to why a payment card isn't working.3
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alexandre,
When you have added your new payment method, have you associated all of your Fizz plans into your account?
First, log to your Fizz account. For all your plans:
Clik on: My plan
Click on: Manage my plan
Click on: Payment method
Click on: Managed payment method and associate your plan with the new credit card.
If you still have problems;
Contact the Fizz customer service by chat.
Log to your Fizz account.
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Clik on the green chat bubble when you see it down to the right of the page.3 -
Hi Alexandre,
Is the credit card you are using a Canadian card?
Is it a prepaid card, if yes, is it one you can make reccuring pre-authorized payment on ?
For more info : https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Have a good day3 -
check with the customer service by chat1
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Hello Alexandre,
We're sorry to hear about this situation. I took a look at your account and saw that the payment was unsuccessful for your plan. I also see that there have been some attempts to manually make the payment, however they were also unsuccessful. In this case, we suggest contacting your bank to ensure there's no blockage from them by any chance and to also ensure there are enough funds on this payment method.
Afterward, you can retry to make the payment by going to My Plans - Manage Plan - Payment method - Make my monthly payment. More information can be found on the FAQ the others have provided as well.
If the situation will still be ongoing, please reach out to us so we can be able to help: https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a lovely day,
-Ioana1
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