I added a new credit card,set as default but the payment wasn't taken and the internet is now not wo

I had a rejected payment email telling me to update my credit card details by 10pm when another attempt would be made. I updated my details as requested and since I heard nothing further I assumed it had been successful but 2 days later the internet is now not working.
How do I reach someone to make an immediate payment and return my internet?


  • So_AR
    So_AR Posts: 776
    I don't understant why this happen so much
  • redhead
    redhead Brossard, QuébecPosts: 742
    You and me and A LOT of other people on this forum and Reddit.
  • JoanMr
    JoanMr Posts: 330
    Sorry to hear that. Is everything in order now? Please let us know !
  • Whizz
    Whizz Posts: 8,479
    Hello Robyn,
    We're sorry about this situation you encountered. Checking your account, I see that the payment was successful and the internet plan now appears active and in good standing as well. I suggest restarting the modem as Fizzy suggested as well and if by any chance your services aren't working successfully afterward, please reach out to us so we can further help: https://fizz.ca/en/contact-us
    Thank you so much for your understanding.
    Have a lovely day,
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