Moving service - missed appointment

I moved my service, the technician came installed everything and the website says I missed my appointment and has the old address still... It asks me to reschedule but they already came

Answers

  • So_AR
    So_AR Posts: 776
    on your next appointement, take a AM schedule. There is more chance that the technicien will show up.
  • Whizz
    Whizz Posts: 8,479
    Hi Fernanda,
    I just checked on your account where I can see that the Moving order was completed on Oct 28th in the morning(7:30-12:00) at the address in question and the plan appears to be active there now but you also received a notification about the missed appointment and are invited to Reschedule, as you mentioned.
    In this case, I kindly invite you to contact us directly and inform us via Live chat or Messenger of a few details that could help us remedy this matter for you.
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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