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Moving service - missed appointment
I moved my service, the technician came installed everything and the website says I missed my appointment and has the old address still... It asks me to reschedule but they already came
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probably the tech did not update the information yet.
Contact the support to let them know
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link:
3- The green chat bubble should appear after a few seconds in the bottom right corner.
Good news, you did not miss your appointment !
Contact Fizz by to let them know.
First log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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Was your appointment today? Give it up to 24 hours for the move update to be properly applied.
If the status is the same tomorrow, you can contact Fizz support
Fernanda, the service is automated in the system so if the technician didn't update your appointment status it's simply flagged as missed. You can wait till tomorrow to mention it to the Fizz customer support but I suggest you do eventually to avoid issues.
Ariane P. 70031
Contact support to update your installation
on your next appointement, take a AM schedule. There is more chance that the technicien will show up.
I just checked on your account where I can see that the Moving order was completed on Oct 28th in the morning(7:30-12:00) at the address in question and the plan appears to be active there now but you also received a notification about the missed appointment and are invited to Reschedule, as you mentioned.
In this case, I kindly invite you to contact us directly and inform us via Live chat or Messenger of a few details that could help us remedy this matter for you.
You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Here you can find more information about how you can do that:
Thank you very much for your understanding.
Have a good one!
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