credit card update?

Hi Bobenza

Here are the steps to update a payment method, and associate it to your plans:


1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click on Add a new payment method to add your new payment method.
4. Now make your way to My plans.
5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6. Then, select the payment method you no longer want to us, and click on Delete.
7. After updating the payment method with the new card, find the button "Make payment now ". Click it to make manual payment and your service will be restored within 2 hours.

If you need help, You can contact customer support by chat from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
4- The green chat bubble should appear after a few seconds in the bottom right corner.

bobenza,
You need also to do this.
Dont forget to associate your new payment method to all of your Fizz plan.
Log to your Fizz account.
For each Fizz plan, do this:
Click on: My plan
Click on: Manage my plan
Click on: Payment method
Click on: Manage/Payment method and associate your new credit card
After: Go to: My profile
Click on : Payment method
And erase the old credit card.
Click on: Manage

Thanks for the y

HI. Did you apply the new card info to all your plans?