credit card update?

bobenza

My name is bobenza, and I forgot to update my credit card information. The automatic payment withdraw was declined my bank. But I just updated the profile with the new credit card number. Thanks.

Fizzy

Hi Bobenza

Here are the steps to update a payment method, and associate it to your plans:


1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click on Add a new payment method to add your new payment method.
4. Now make your way to My plans.
5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6. Then, select the payment method you no longer want to us, and click on Delete.
7. After updating the payment method with the new card, find the button "Make payment now ". Click it to make manual payment and your service will be restored within 2 hours.

If you need help, You can contact customer support by chat from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Carlo C.

bobenza, you will need to do this for this failed payment only. Once your payment is made and new credit card on file associated to your plans (you need to do this separately for each plan if you have phone and internet) you're good to go.

MichelP

bobenza,
You need also to do this.
Dont forget to associate your new payment method to all of your Fizz plan.
Log to your Fizz account.
For each Fizz plan, do this:
Click on: My plan
Click on: Manage my plan
Click on: Payment method
Click on: Manage/Payment method and associate your new credit card
After: Go to: My profile
Click on : Payment method
And erase the old credit card.
Click on: Manage

Rowan

Click on: My plan
Click on: Manage my plan
Click on: Payment method
Click on: Manage/Payment method and associate your new credit card
After: Go to: My profile
Click on : Payment method
And erase the old credit card.
Click on: Manage

Olivier R. #3666

Thanks for the y

So_AR

You have to update the information in your profile

Michael P. 72994

HI. Did you apply the new card info to all your plans?

Whizz

Hello Bobenza,
I see that you already reached us in private and a colleague of mine has provided you all the required details to complete the payment successfully. I confirm that the payment for your Home Internet service passed successfully yesterday and your plan is active now.
If there's anything else that we can help you with, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-us
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu