How to undo a Subscription error?
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Pina
Posts: 2 ✭✭
Was trying to help a friend to subscribe and it was apply to my account?
14
Answers
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Hi Pina
Was it for home internet?
Check back 24 hours after you made the appointment. You will be able to cancel it and Fizz will issue a refund to you.
For instructions on how to cancel, check #3 here: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
If you have any concerns, you can contact customer support by chat from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on the help FAQ link above (or any of the help FAQ found in the Solution Hub)
4- The green chat bubble should appear after a few seconds in the bottom right corner.7 -
Hello
I was trying to help a friend to subscribe for mobile services and somehow I received an email saying that I was the one who subscribed.
I already have an account with you, I don’t need another, so how does this get fixed?
The Email;
"You subscribed to Fizz but didn't finish ordering your SIM card.
Without it, you won't be able to do anything - a Fizz SIM card is key for your Fizz experience.
Order my SIM"6
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