can not receive calls

Cathy N.
Cathy N. Posts: 8 ✭✭
I can call out, Receive textes but I can not receive calls. I tried to enter my information APN but am not sucessful

Answers

  • Whizz
    Whizz Posts: 19,046 admin
    Hello Cathy,
    Apologies for the encountered issue.
    Please try enabling air-plane mode for 30 seconds and after turn it off and test once again to see if the issue persists. If yes, please go into your phone's settings menu and disable the automatic network search then wait a few moments and connect to a Fizz EXT network and test again. If it works on Fizz EXT, please switch back to Fizz network and verify if now works normally while connected directly to our network as well.
    If you are still encountering the issue, please use the link bellow provided by Fizzy and reach us by chat to verify with you a bit more.
    Thank you for your understanding.
    Have a good day.
    Catalin
This discussion has been closed.