can not receive calls

Cathy N.

I can call out, Receive textes but I can not receive calls. I tried to enter my information APN but am not sucessful

Fizzy

Hi Cathy

Have you tried restarting your phone?

Did you just activate your plan and request a transfer of your number? If so, it can take a few hours for the process to complete. In the case of a transfer, continue to use your old provider's SIM until the transfer is complete.

If the transfer process has failed, you will need to contact Fizz support for follow-up.
You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Cathy N.

I have started my phone several times. What is the difference between proxy and multimedia message proxy. When I am suppose to enter in the MMS proxy which one do I use. For APN Type do use Internet+MMS OR MMS OR Internet?
I assume I need to turn on the APN but I can't seem to do it on my phone. I won't work

Fizzy

Hi Cathy

The APN setting is used for mobile data only. It won't change your calling.

Check here for some tips on can't receive calls: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

Whizz

Hello Cathy,
Apologies for the encountered issue.
Please try enabling air-plane mode for 30 seconds and after turn it off and test once again to see if the issue persists. If yes, please go into your phone's settings menu and disable the automatic network search then wait a few moments and connect to a Fizz EXT network and test again. If it works on Fizz EXT, please switch back to Fizz network and verify if now works normally while connected directly to our network as well.
If you are still encountering the issue, please use the link bellow provided by Fizzy and reach us by chat to verify with you a bit more.
Thank you for your understanding.
Have a good day.
Catalin