I don't have Internet signal anymore since 3 days

Cali
Cali Posts: 1 ✭✭
in Internet
My Internet was installed last Monday. But no functional anymore The connection box on which was connected was the neighbor'box connexion. The Internet connexion should be on my specific box of my own residence. A technical support should come back and fix that. thanks

Answers

  • Fizzy
    Fizzy Posts: 10,889 ✭✭
    Hi Cali

    Sorry to hear you are having issues. Here in the forum, we are customers.

    If the Fizz modem is within reach, you can try unplugging it to shut down for a few minutes.

    If problem persists, you can contact customer support by chat, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Lieux
    Lieux Posts: 2,528 ✭✭
    Cali you need to contact fizz for that Chat with Fizz.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
  • Danny M. #31189
    Danny M. #31189 Posts: 378 ✭✭
    Hi Cali, unfortunate issues but we cannot help you here, you have to contact Fizz!
  • Whizz
    Whizz Posts: 19,081 admin
    Hello Cali,
    Apologies for the encountered issue.
    I have verified your account and noticed that you have reached us directly. I see that my colleagues have setup a new appointment with a technician for this matter to be corrected.
    Please do not hesitate to reach us if you encounter issues.
    Have a good day.
    Catalin
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