Unable to use data?

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Eli W.
Eli W. Posts: 3 ✭✭
in My Mobile
After paying my fee, I'm unable to use data and my roll-over gigs do not appear on my phone either, please help.

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  • Yelena
    Yelena Posts: 1,861 ✭✭
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    Fizz customer service can also be reached by messenger. If you don't see the chat bubble, it means that all the reps are busy at the moment.
  • Whizz
    Whizz Posts: 19,101 admin
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    Hi Eli,
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Can you please tell me what brand and model of phone you're using?
    Depending on it, please check on our FAQ here on how you may regain access to your Data:
    https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    Thank you very much for your understanding.
    Have a good one!
    Andrei
  • So_AR
    So_AR Posts: 776 ✭✭
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    Contact Fizz customer service
  • Mihai P.
    Mihai P. Posts: 102 ✭✭
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    Hi Eli,
    You say that your rollover data does not appear on your phone... But the current monthly data appeared? Did you try with a browser to login to your account and see it in "Overview/See usage"? If this is the case, did you "pay your fee" later? - because it is possible that your account was disabled and the rollover data lost.
    If you see data available to you as "xx Gigs of data left" but you can't use it, check your phone settings, possible fault at: the mobile data is off; or you are in "airplane mode"; or you had limited data usage after X Gigs of data; or your APN settings for data was lost. The latter case see here the info:
    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl (or if predetermined APN type, choose “Internet + MMS”)
    More details (if needed) are explained by Fizz on youtube here https://youtu.be/qbfOqL6Li3M .
    If you can't see any data available BROWSING YOUR ACCOUNT, check if YOUR PLAN STILL CONTAIN DATA, if yes, then you should contact Fizz.
    The easy way to do it from the phone is by facebook here: https://www.facebook.com/fizzca/ they answer as fast as they are available, or by browser from 8AM to 9 PM (after you login to your account) goto https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do and after few seconds the green chat bubble should appear if/when somebody is/get available.
    Hope you'll find shortly the problem and fix it.
    I can't explain here all steps, so I'll wait for your feedback to show me the case applying to you and give you more deep help.
    Greetings.
  • Mihai P.
    Mihai P. Posts: 102 ✭✭
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    Hi Eli,
    Did you solve the situation? If not, we are here to help, but we need some feedback from you.
    Greetings,
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