Wifi keeps disconnecting ?
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My wifi keeps disconnecting during the day, something it would disconnect then reconnected and not even 5 mins after boom disconnected again. I checked with a wifi anyliser and there is no one else other than my wife and me using the wifi, so I dont understand why it keeps cutting me off 5-7 times a day. It is getting really annoying because I can't work from home since everytime im on the phone internet disconnects. Please help
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Best Answer
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Hello Mohssine,
Apologies for the encountered issue.
I have verified your modem's wi-fi connection and saw that there were a few connectivity issues. Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in, then plug the modem in a different power source. Once the modem is fully back, perform a factory reset for the modem by pressing the button on it's back for 30 seconds.
Also, I noticed that there is a high amount of band switched for your wi-fi devices. Please log into modem's interface or in the Fizz Wi-Fi app to disable the band steering function and use the 5Ghz band majorly. For more helpful details, please also take a look over:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#4
Thank you for your understanding.
Have a good day.
Catalin6
Answers
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Sorry to hear that your are having internet problems.
Here you can find some Fizz's troubleshooring guides:
If you have problems with the internet stability, read these FAQ:
1- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
2- https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
If your problem persis after having followed the guide, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca (THIS IS IMPORTANT)
2- Open any of the Fizz FAQ help links above
3- The green chat bubble should appear after a few seconds in the bottom right corner.9 -
Hi have the same problem since last week... i dont know what is happening right know i hope we found the solution!7
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I have the same problem and it’s not pleasant!7
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