Payment cycle

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Xiu Y.
Xiu Y. Posts: 9 ✭✭
in My Mobile
I have 2 mobile lines. Why does one payment cycle sill stays in the previous one of Aug 30 to Sep 29 and shows minus 3 days left in the current payment cycle? I need to add an upgrade and gave me the message “you need to wait after Sep30 to do it”. Now it’s already Oct 3. This is first time I have this problem, the 2nd line is ok, shows 27 days left in the current payment cycle.
Thanks.

Answers

  • Lieux
    Lieux Posts: 2,528 ✭✭
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    Xiu...a bug?
    Reach Fizz directly for more explanation Chat with Fizz.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
  • Fizzy
    Fizzy Posts: 10,901 ✭✭
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    Hi Xiu

    You need to notify Fizz support about this issue. It's a rare bug, but it has happened to others.

    You can contact customer support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Sylvain P. 1215
    Sylvain P. 1215 Posts: 216 ✭✭
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    Xiu looks like a bug contact support to explain your case, Fizz will take care of it. Have a good day
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