i made a payment but i still don t have access to internet is it normal ?

Hi Koné
it can takes up to 2 hours, try to turnoff the modem for a minute

Hello Koné

Try restarting your modem.

If you made a manual payment, then as mentioned, it can take up to 2 hours for service to be restored.

If your payment was taken automatically by Fizz, then you should contact Fizz support. In this case, there should be no down time.