Wifi internet not working ?
Jonathan P. 71443
Posts: 1 ✭✭
in Internet
I’ve done all recommendations and still the same result ever happen to anybody, what do I do?
16
Answers
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HI Jonathan,
you need to contact the support, they will check your line remotelly
here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.9 -
Jonathan read those guides to find more help.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If still nothing is working reach fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca8 -
Hello Jonathan,
I'm really sorry to hear about this! However, on your current account I cannot see any active home internet plan.
I would recommend you to follow the FAQ that Mike has provided and also the contact details to reach us in private by live chat, as we'll need more information to be able to help you further. We can also be contacted via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu6
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