no service on my phone

no service - message to go to my account??

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,167
    Can you give us a bit more informations?
    When did you have activated your account?

    Is your phone compatible?
    https://fizz.ca/en/faq/compatible-devices

    Do you have the network operator settled in automatic?

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    If nothing else you can try to reset the network settings

    Reset your phone’s network settings
    IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.

    The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:

    Android: Settings → General management → Reset → Reset network settings

    iPhone: Settings → General → Reset → Reset network settings

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • HABS
    HABS Posts: 120
    Did you have service before or you're a new user ?
  • Did you change location?
  • Allison W.
    Allison W. Posts: 1,270
    Is there a message in your account? Problem with your credit card?
  • Whizz
    Whizz Posts: 11,110
    Hello Karen,
    Apologies for the encountered issue.
    I have verified your account and I see that you have reached us directly by chat. I hope everything is well now.
    Have a good day.
    Catalin
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