Can I get back part of the fee of my plan？
Answers
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Yes, you can do that only during the first 15 days and if you do not use more than 50% of your plan
check the point 4
https://fizz.ca/en/faq/unsubscribe5 -
Thanks Mike. If I meet the requirements within 15 days, how can I get a refund? At present, my credit card has not received the relevant refund. How do I proceed for next step?5
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Cancelling before the end of your payment cycle
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If you choose to cancel your Fizz mobile service before the end of your payment cycle, know that you will not receive any prorated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours.
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Cancelling during the trial period
To receive this refund you must not have exceeded:
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The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
50% of the data included in your monthly plan (unless you have an approved Proof of disability form)
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https://fizz.ca/en/faq/unsubscribe3 -
Thanks for your reply. I remembered that I transferred to other agency before the end of your cycle, not over 15 days. So is the refund automatically generated? Or I still need to apply to the customer service?2
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Hi Ping, the partial refund is only for new subscribers within the first 15 days. If you have been using Fizz for more than that, they don’t provide partial refunds. Sorry.3
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Yes,They should only charge for the days when you were their customer.1
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Hello!
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