asking for help?
Answers
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You can try restarting your modem.
When this happen check the led status, if one the the light with the arrow symbol is flashing it means a problem with the signal
Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
In case it still will not reconnect, please contact Fizz directly by chat using the link above.
here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.6 -
Hi try restarting your modem that is sometime a way to fix theissue. If not contact the support to see if there's an issue with your connection.6
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To answer your question, there seems to be a problem with your Internet setup as it should not disconnect like that.6
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Restart the modern7
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kimseak,
Maybe, do a reset of your modem can help.
Insert a pin 35,40 seconds into the reset button back in the center of your modem.
Wait 3,4 minutes to see all the lights of your modem coming back.
If you are connected directly to your modem with an ethernet câble, you'll see on the screen ofyour computer: Easy connect.
Types, twice the factory password (back of your modem).
Your internet connexion is supposed to be 100% fonctional.
Reconnect all your devices to your wi-fi network.4 -
Please update us if your issue is solved2
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Hello Kimseak,
I've verified your connection and your signals are looking good. However, I can see that your modem has been rebooting quite frequently. Here you have a few tips to try to address the situation:
Restart your modem.
Check if your coaxial cable is well screwed at both ends.
Verify if the power cable is plugged directly into an electrical outlet and if that outlet is functioning properly. Avoid using an extension cord or power bar.
If you have the possibility test with another power cable and plug it into another power outlet.
I would recommend you to keep only one device connected through the ethernet cable (or as fewer as possible) and to leave it like that for at least 1-2 days. If you have your own router, extender, or repeater connected, disconnect these devices as well.
Try all the troubleshooting steps from these FAQs: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix and https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it.
As a last resort, proceed with a factory reset of your modem. You have the correct procedure provided on the video that you can find it on the above FAQ links.
After trying all of the above steps, if the issue is still present, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a nice day!
Radu0
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