Add on not working

I added to call US from Quebec twice and its not working

Answers

  • Kurt V.
    Kurt V. Posts: 353 ✭✭
    If you tried everything you can think of them you should contact fizz directly
  • Whizz
    Whizz Posts: 18,785 admin
    Hello Susan,
    I've checked your account and I see that you've bought Travel add-ons. These type of add-ons work only if you're in the respective area, in this case US. To be able to call in US you need to purchase an international calls add-on from My plans > Manage > Add-ons. You can also use the "Pay as you go" feature by adding money to your wallet. You have more details on this FAQ: https://fizz.ca/en/faq/how-do-i-make-an-international-call-when-i-am-in-my-coverage-area.
    For any other information or if you'll need further assistance, you can also contact us in private by live chat or via the social media channels: Facebook Messenger or Twitter. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca
    twitter.com/fizz_ca
    Have a good one!
    Radu
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