Add on not working

Susan S. #28343

I added to call US from Quebec twice and its not working

Mike

Strange did you add the +1

Contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Pascal L. 40582

Try rebooting your phone

Patrick D. 61567

Yep, can you check if you set your phone on airplane mode and reactivate if it is working?

Fizzy

Hi Susan,

Make sure you are buying the add-on for International calls (zone 1)
- Available Add-Ons >> International calls >> USA
This add-on costs $6 for 60 minutes of calls.

BTW what happens when you try to call?
What is the area code you are trying to call?

Evan F. #28347

Hard reset phone, make sure payment went thru and add-on isn't pending or anything, or maybe problem is on recipient's end?

Kurt V.

If you tried everything you can think of them you should contact fizz directly

Whizz

Hello Susan,
I've checked your account and I see that you've bought Travel add-ons. These type of add-ons work only if you're in the respective area, in this case US. To be able to call in US you need to purchase an international calls add-on from My plans > Manage > Add-ons. You can also use the "Pay as you go" feature by adding money to your wallet. You have more details on this FAQ: https://fizz.ca/en/faq/how-do-i-make-an-international-call-when-i-am-in-my-coverage-area.
For any other information or if you'll need further assistance, you can also contact us in private by live chat or via the social media channels: Facebook Messenger or Twitter. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu