Installation date?

Hozefa
Hozefa Posts: 1 ✭✭
in Internet
A suitable early date is not available for self installation. Can I pick up the modem earlier by visiting your facility?

Answers

  • Sarina P. #1876
    Sarina P. #1876 Posts: 78 ✭✭
    first of all the technician need to connect you from the outside.
    so the technician needs to bring you the modem you can try online to see if you can change the date but otherwise you will need to wait for the installation date that is scheduled
  • Patrick D. 61567
    Patrick D. 61567 Posts: 346 ✭✭
    No you cannot, the Videotron technician have modems in their truck and will bring it to you when activating your service.
  • Stemerc
    Stemerc Posts: 585 ✭✭
    Thanks to the community and their great solutions!
  • vanigh
    vanigh Posts: 328 ✭✭
    It's frustrating when you need internet service and can't have it soon enough...
    Unfortunately the technician will bring the Modem/Router and verify the Cable signal in your dwelling.
    You might even ask him to extend the cable...
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi.
    No its impossible.
    Have a nice day, its been a pleasure to assist you today :)
  • George S. #20091
    George S. #20091 Posts: 639 ✭✭
    You need to schedule the date online through your account. You can't pick up the modern. Sorry
  • Kurt V.
    Kurt V. Posts: 353 ✭✭
    You’ll have to wait, sorry.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Hozefa,
    Sorry,
    No, it's impossible.
    Fizz is 100% online.
    You need to wait
    and schedule online an apointment for the installation by a technician.
    This technician install a câble if it's needed, check the signal of the connexion and bring you the modem.
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