Ordet sim?

mina S.
mina S. Posts: 3 ✭✭
in Welcome and join
First I can’t find the chat box to get help!!!
I want to order sim card but have problems and error with credit card and shipping address

Answers

  • Mike
    Mike Posts: 21,668 ✭✭
    To contact support by chat from 8 am to 9 pm

    1- Login to your account (see top right).
    2- Any advertising blocker in your browser must be disabled.
    3- You must be on a help file, for example, https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    4- The green bubble should appear at the bottom right-hand corner of the page.

    If the chat bubble still doesn't appear at the bottom right after a few seconds, it means that the number of pending sessions is higher than our processing capacity. At that point, leave a message on Facebook Messenger https://facebook.com/fizzca.

    Hoping that this will help you solve your problem (if not, click on answer this question to add more information), feel free to choose this answer as the best one.
  • Victoria C. #24523
    Victoria C. #24523 Posts: 367 ✭✭
    You need to go through the main page: https://fizz.ca/en/mobile
    Choose your plan, then the website will offer you the possibility of ordering a SIM card.
    In the very end, you can also use my code (46AXU) if you want to have 35$ off your second bill.
  • Veper
    Veper Posts: 23 ✭✭
    If you don't see the chat bubble on the website I would go to their facebook page and send them a message. They usually reply within a few hours.
    https://www.facebook.com/fizzca/
  • MichelP
    MichelP Posts: 8,731 ✭✭
    mina,
    To contact the Fizz customer service by chat:
    First, connect you to your Fizz account.
    Click on this link for help:
    https://fizz.ca/en/faq/how-do-i-order-sim-card
    Click on the green chat bubble from Fizz when you see it down to the right of the page.
  • sokarina
    sokarina Posts: 170 ✭✭
    If you're in montreal or north shore you can get one at Couche Tatd
  • Stanley M.
    Stanley M. Posts: 279 ✭✭
    You can get one at Couche tard
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,714 ✭✭
    Thanks for asking
  • Whizz
    Whizz Posts: 23,443 admin
    Hello Mina,
    I see that you already contacted on Live Chat, and my colleague helped you further with your request.
    If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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