Broken modem
Martin T. #14041
Posts: 3 ✭✭
in Internet
I broke my modem while moving it, the connector is inside and easily fixed but i don't have the tools
7
Answers
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You need to contact the support to valide with them the procedure to follow
here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.
Do not hesitate to mark this answer as the best4 -
To Mike
When one brakes the modem accidentally does Fizz charge the subscriber for replacement or repair?2 -
You should contact the support and you may have to schedule a service appointment.2
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Hi Martin. Thanks for your fantastic question.
We cant help here for your modem/router problem. The modem/router is still property of Fizz, and he need to be repaired by a Fizz technician or returned to Fizz. If you try to repair it, you could be charged 150$+TX for a new modem if you broke it.In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer!
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Hello Martin,
Apologies for the encountered issue.
I have verified your account and I saw that you have reached us directly. Hope everything turned out well.
Have a good day.
Catalin0
This discussion has been closed.