Broken modem

Martin T. #14041

I broke my modem while moving it, the connector is inside and easily fixed but i don't have the tools

Mike

You need to contact the support to valide with them the procedure to follow

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

vanigh

To Mike
When one brakes the modem accidentally does Fizz charge the subscriber for replacement or repair?

Univorce

You should contact the support and you may have to schedule a service appointment.

Mike

@vanigh I do not know

SuperFizzeur

Hi Martin. Thanks for your fantastic question.
We cant help here for your modem/router problem. The modem/router is still property of Fizz, and he need to be repaired by a Fizz technician or returned to Fizz. If you try to repair it, you could be charged 150$+TX for a new modem if you broke it.In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer!

Whizz

Hello Martin,
Apologies for the encountered issue.
I have verified your account and I saw that you have reached us directly. Hope everything turned out well.
Have a good day.
Catalin