Wifi connected says blocked page?

oshin
oshin Posts: 3
Wifi is connected, when I try to open even google, it says hitron has blocked my page as per my settings, not sure what that is? Two other devices are working fine on same router.

Answers

  • oshin
    oshin Posts: 3
    How to redo the installation and what is the default password?
  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,420
    The default password is on the back of the modem

    But try to login in the app or in the web page to remove the block it is the best procedure

    It is under security -> device filter
  • oshin
    oshin Posts: 3
    I tried to remove the lock, there wasn’t any.
  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,420
    Did you check also the keywords filtering?

    If you are not able to find it, try to turn of the modem for 5 minutes


    And if this does not help, you need to do a factory reset, before doing it, you must find in the back of your modem the default password

    Or contact the support directly by chat:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • EdmTrance
    EdmTrance Posts: 2,813
    Hi Oshin! Thanks for your fantastic question.
    The best way is to reset the modem/router. Just hold the reset button on the back of router with a pin for 10 second then wait 15 minutes. It's should be works like a poker royal flush.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • Thank you very much
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,701
    Oshin,
    Have you reseted your modem?
    You need to insert a pin for about 35,40 seconds into the reset button located back in the center of your modem and released it after.
    wait 3,4 minutes until you see the lights coming back from your modem.
    You'll see on the screen of your computer: Easy Connect
    Types twice the factory default password (back to the modem).
    Your internet connexion is supposed to work perfectly.
    Just, reconnect all your devices to your Wi-fi.
  • sman
    sman Code de référence: ☞ NPONZ ☜Posts: 1,523
    Hi Oshin,

    Thanks for your fantastic question.

    In your case I suggest contacting a fizz customer service by clicking on the green chat bubble available in your account dashboard, or by joining a customer service by Facebook under the name Fizz.

    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • AntonioMar
    AntonioMar Posts: 788
    If the problem is resolved, could you please close the question.
This discussion has been closed.